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How do I close my account?

Closing your membership, and what to know first

To close your account, you'll need an Account Closure Form. Send us a secure message in the app or call us on 0131 225 9901, and we'll send you one and explain the next steps.

Before you close

  • You can stay a member for life. You can keep your account even if you change job or move, and you no longer meet our joining criteria.
  • The £1 in your Instant Access Share Account is a non-refundable deposit, so it isn't returned when you leave.

As a member you can save, borrow when you need to, and manage everything in the app. If something isn't working for you, tell us. We'd like to put it right.