Troubleshooting login and account issues
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"Details entered are invalid, please enter valid details":
This error indicates that the details you entered do not match the information we have on file for you. Please double-check that you have entered them correctly and in the correct format. Common mistakes include:- Membership Number: Should be 9 digits without any spaces.
- NI Number: Must be in all capitals and have no spaces.
- Date of Birth: Should be entered as DD/MM/YYYY, including the forward slashes.
If you have verified the information and are still experiencing the issue, please call us on 0131 225 9901 or email contactus@capitalcreditunion.com to request a changes form.
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"Account Locked":
If your account is locked, you can unlock it using the "Account Locked or Lost your login details" tab. If you encounter any issues with this process, please contact us through the secure messaging feature in our app, email us at contactus@capitalcreditunion.com, or call us at 0131 225 9901 for assistance.