How long do I have to wait until I find out about my loan?
The time it takes to process your loan application can vary based on our current volumes of applications and the specific information we may need from you. We work to review and process applications as quickly as possible, but each case is unique. Rest assured, when there is an update on your loan application, we will contact you directly.
For further information or if you need a status update, the safest and most efficient option is to use the secure messaging feature in our app. This ensures your information remains protected. You may also email us; however, note that we can only provide a simple, non-detailed response for security reasons. Alternatively, you can call us at 0131 225 9901 for assistance. Please be aware that live chat is not available for loan application updates.