I can see my loan in the app but haven’t received the funds yet — why is this?

If you can see your loan balance in the app, this means your loan has been set up and the balance shown is the amount you owe.

At this stage, your loan funds are in the process of being released. Once the loan appears in your app, the funds should be paid into the bank account you provided in your loan agreement by 5pm on the same working day.

If you haven’t received the funds by this time, please contact us using one of the options below:

• Send a secure message through the app

• Email contactus@capitalcreditunion.com

• Call us on 0131 225 9901

A member of the team will be happy to check this for you.