I've received a text asking me to submit ID. Is it genuine?
How we use ID-Pal to confirm your identity, and how to check a message is from us
When you join or apply for a loan, we sometimes need to confirm your identity with documents. If we do, we'll text you a secure link to ID-Pal, the service we use to collect them. You upload everything through that link.
We'll only ask for ID through ID-Pal about an application you've already made with us.
If you're not sure a message is from us
If you weren't expecting a request, or you're unsure, don't click the link. Call us first on 0131 225 9901 and we'll check it for you.
We'll never ask for your online banking password or full security details by text or email.
If you think you've been sent a scam message, or someone else has used your details, call us on 0131 225 9901.