I’ve lost my login details or membership number — what do I do?

If you’ve lost your login details or membership number, you can recover them directly from the login screen.

To get started:

1. Select Account locked or lost your login details at the bottom of the login screen.

2. Choose the option that applies to you.

Resetting your password
If you’ve forgotten your password, follow the on-screen instructions and enter the required details.
You may be asked to complete a verification check before you can reset your password.

Retrieving your membership number
If you’ve forgotten your membership number, select Forgot your membership number? Click here to retrieve.
You’ll be asked for some personal details, and your membership number will be sent to the phone number we have on file.

If your phone number is no longer correct, please contact us to update your details:

• Call 0131 225 9901

• Email contactus@capitalcreditunion.com to request a change of details form

If you encounter any issues during this process, please get in touch and a member of the team will be happy to help.