How do I stop a Direct Debit into my savings?
Cancel it with your bank, unless it also repays a loan
How you stop it depends on whether the same Direct Debit also repays a loan with us.
If it only pays into your savings
You can cancel it at any time through your bank. Or, if you prefer, send us a secure message in the app or call us on 0131 225 9901.
If it also repays a loan
Some members have one Direct Debit that covers a loan repayment and their savings. Don't cancel it with your bank while your loan is being repaid: your loan repayments would stop too, which can cause delays or leave a balance to pay.
Instead, send us a secure message in the app or call us on 0131 225 9901, and we'll change it for you.
When your loan is finished
You don't need to cancel anything. The loan part of your Direct Debit stops automatically, and if it also pays into your savings, it reduces to the savings amount. See What happens to my payment method when my loan is finished?