Why has my loan been declined?
Understanding loan decisions
Every loan application is assessed individually, based on your personal circumstances at the time you apply.
Because loan decisions involve sensitive personal and financial information, we’re unable to discuss the specific reasons for a declined application through the Knowledge Centre, live chat, or over email.
If you’d like a more detailed explanation of your loan decision, you can contact us securely using one of the options below:
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Send us a secure message through the app
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Call us on 0131 225 9901
A member of the team will be happy to talk this through with you and answer any questions you may have.