How do I withdraw my savings?

You can withdraw your savings in the app or online banking.

1. Log in to your account.
2. Select Payments and Transfer from the menu.
3. Choose the option to transfer money from your savings.

If you haven't paid this bank account before, you may need to add it as a payee first. Select Manage Payees in the Make Payment or Transfer section.

For when the money will arrive, see When will I receive my loan or withdrawal?

How much can I withdraw?

You can withdraw up to £2,500 a day to another bank account. The limit is the same in the app, in online banking and by phone. If you need more urgently, visit our office at 31 Dunedin Street, Edinburgh, EH7 4JG, with identification.

Why does it say "below minimum level"?

This means you're trying to withdraw more than is available.

• £1 minimum balance. £1 must always stay in your Instant Access Share Account. For example, if you have £200, you can withdraw £199.
• If you have a loan, your next loan repayment may need to stay in your account until it's taken.

Why is some of my money on hold?

Some loans need a minimum balance to stay in your savings, so your repayments are covered. If your loan is secured against your savings, such as a Loyalty Loan, some of your savings are held until the loan is repaid.

To find out why money is on hold in your account, send us a secure message or call us.

Accounts you can't withdraw from

You can't withdraw from a 12 Month Term Deposit during the term, or from a Junior ISA until the child turns 18.

Need help?

We can't help with withdrawals over live chat, for your security. If you can't withdraw, send us a secure message in the app or call us on 0131 225 9901.